Frequently Asked Questions

Do you give free estimates?
Yes we do. These free estimates are for damage that can be seen by the estimator. This is true for all body shops. Estimators can make guesses and warn of the possibility of "hidden damage", but we haven't met one yet that can see thru metal! 99% of repairs have a "supplement", (the additional damage and cost it takes to fix your vehicle correctly).

Do I have to get 3 estimates?
No. Many times insurance companies tell you to get 3, but their own estimate writers don't consider these when they write their own. The most important thing to do, is pick a body shop you trust. If you already have one, just tell the insurance company who you chose.

The two advantages of getting estimates is you get to "pre-screen" any body shop you are thinking of using, and you'll have some idea of what the repair will cost in the end.

My insurance says I have to go to "XYZ" shop.
Sometimes they do have shops that work directly with them, saving them time and money. Forcing you to use to a certain shop is called "steering", and is against the law. If you do go to one for your appraisal, you are under no obligation to use them. You can take your estimate and get your car repaired wherever you want to.

Can you tell me over the phone how much my repair will be?
It is impossible for us to estimate over the phone. Every collision is different. What may look like "just a scratch" to some, could be major damage to another. The best thing to do is come in and spend a few minutes getting a free estimate.

I can't bring in my car, it's not safe.
We do offer mobile estimates, by appointment only, for a fee. There is no guaranteed pricing on these estimates. We are also able to tow your vehicle in and do a complete estimate, identifying all the damage, and giving you a clear picture of your repair.

The person that hit me doesn't want to claim it on his/her insurance. -Or- He/she had a friend who will fix it.
I know times are hard and we'd all like to help our fellow man out, but this puts you at risk for a huge bill, or worse, faulty work done. When you are hit, you are entitled to a rental car and have the right to have your car fixed back to factory specifications, with minimal hassle from someone trying to save money. This rarely works out to be a fair and easy process.